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Windows and macOS help
System setup, slow computer checks, updates, user accounts, software problems, and practical cleanup.
Remote support for everyday IT problems
Useful when the issue can be solved online: setup, cleanup, configuration, troubleshooting, and guidance.
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Email and account setup
Business mail, Outlook, Apple Mail, Gmail, IMAP/SMTP settings, passwords, and mailbox troubleshooting.
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Printers and devices
Printer setup, scanner issues, drivers, Wi-Fi printing, basic router checks, and device connection problems.
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Software installation
Installing, configuring, and fixing common business and home software without unnecessary complexity.
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Virus and malware cleanup
Initial inspection, suspicious software removal, browser cleanup, and security settings review.
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Small business support
Mail, users, domains, hosting, websites, workstations, and clear next steps for a small company.
How it works
No vague subscription trap. Send the problem, get a response, connect securely, and receive a short summary after the work.
Describe the issue
Tell us the device, system, country/time zone, and what stopped working.
We confirm the best route
If remote support makes sense, we arrange a secure session and estimate the work.
Remote session
You stay in control while we diagnose and fix the practical issue.
Summary and next steps
You get a clear note about what was changed and what to watch next.
Simple starting points
Final price depends on the issue and time needed. We confirm the scope before starting remote work.
Quick diagnosis
from 19 €
For checking the issue, confirming whether remote support can solve it, and giving clear next steps.
- Device or account check
- Short written summary
- No changes without confirmation
Remote support session
from 39 € / session
For practical fixes: email, software, printer, cleanup, settings, and common workstation issues.
- Secure remote connection
- Work while you can see the screen
- Summary after the session
Small business help
by quote
For business mail, domains, hosting, multiple users, websites, and recurring support needs.
- Mail and domain setup
- Workstation support
- Practical maintenance plan
Estonia-based technical support
IT Help Online is operated by eDream OÜ and connected with the ITAbi24 service project. We work with practical IT support, websites, hosting, business email, and small company systems.
Remote-first, honest scope
If the issue cannot be solved remotely, we say that early. For Estonia-based requests, we can route onsite computer help through ITAbi24 when appropriate.
Questions before a session
Remote work is useful for many software and configuration problems, but it should stay controlled and transparent.
Do I need to install remote access software?
Only after we confirm the request. We agree on the tool first, you start the session, and you can stop it at any time.
Can you help outside Estonia?
Yes, for remote-friendly tasks such as email, software, Windows/macOS, printer setup, browser cleanup, and small business configuration.
Can every computer problem be fixed remotely?
No. Hardware failures, bad cabling, physical damage, and some network issues may require onsite work. We tell you when remote support is not the right route.
How do you handle passwords?
We prefer screen-sharing where you enter passwords yourself. Do not send sensitive passwords through the form.
Request remote IT help
Use the form for non-emergency requests. For business systems, include the domain, email provider, operating system, and number of affected users.